Miles App Support & FAQ
Last updated: September 24, 2026
Need help? You’re in the right place. Most questions are answered below. If not, email support@trackmiles.app and we’ll get back to you.
Getting started
Miles helps you keep track of your vehicles, mileage, and maintenance. Add a vehicle, log mileage as you go, and the app stays on top of upcoming services with reminders. Your data lives on your device, with optional iCloud sync to keep things consistent across your iPhone and iPad. New to this? Our guide to tracking car maintenance covers the basics.
Miles Premium
Miles is free with one vehicle, the VIN scanner, real service intervals, smart reminders, and the photo timeline. Miles Premium is a one-time purchase, no subscription — see the App Store for the current price. It unlocks:
- Unlimited vehicles in your garage
- Private iCloud sync across iPhone and iPad
- Web Access: see and edit your garage on a computer
- PDF service reports
- Photo backup and restore
- OBD2 connectivity when it ships
- All future Premium features
No subscription, no recurring billing. The unlock is tied to your Apple ID, so it works on every device signed into the same account. Tap Restore Purchases in Settings > Help & Support on a new device.
Web Access (Premium)
Web Access puts your garage on a computer at trackmiles.app/app. It works alongside Miles on your iPhone, not instead of it. How Web Access handles your data.
How do I turn on Web Access?
Web Access is part of Premium. On your iPhone, open Miles, go to Settings > Web Access and tap Sign in with Apple. On your computer, go to trackmiles.app/app and sign in with the same Apple Account. Your garage shows up within a few seconds.
What can I do on the website?
On the web you can see every car, update the mileage, log a service, part or fill-up, edit or delete a record, change an interval or reminder, add a car, add photos to a service record, and add a glovebox document. Scanning a VIN or receipt, deleting a car, custom items, and deleting photos or documents stay on the iPhone.
I changed something on the web and it isn’t on my iPhone
Your iPhone applies changes from the web, so open Miles on it. Most changes land within seconds. Until then the website shows Waiting for iPhone, and you can cancel the change. If it says Not applied, the website tells you why, for example something changed on your iPhone first. Every change from the web is listed in Miles under Settings > Web Access > Changes from the web. Still stuck? Tap Sync Now on the Web Access screen and check your iPhone is online.
Miles says Premium couldn’t be confirmed
trackmiles.app checks Premium each time your iPhone syncs. In Miles, tap Restore Purchases in Settings > Help & Support, then Sync Now under Settings > Web Access. Use the same Apple Account you bought Premium with. Your synced data is kept in the meantime.
How do I delete my web account?
In Miles, go to Settings > Web Access and tap Delete Web Account. Or on trackmiles.app/app, open Account and choose Delete web data. Either one deletes everything trackmiles.app keeps for you, for every linked device. What’s on your iPhone and in iCloud isn’t touched. To remove Miles from your Apple Account as well, open Settings on your iPhone, tap your name, then Sign-In & Security, Sign in with Apple, Miles, and Stop Using.
Frequently asked questions
How do I add a vehicle?
Tap the + button on the main screen and enter your vehicle’s details. You can type the make and model manually, or use the VIN scanner to fill in the details automatically. (Free users can add one vehicle; unlimited vehicles is a Premium feature.)
How do maintenance reminders work?
When you add a maintenance record (such as an oil change or tire rotation), Miles uses your vehicle’s typical service intervals to schedule the next reminder. You can adjust intervals on a per-vehicle or per-service basis. Notifications are local to your device — you’ll be alerted when a service is due based on time or mileage, whichever comes first. Reminders are free for everyone.
How do I use the VIN scanner?
When adding or editing a vehicle, tap the Scan VIN button. Point your camera at the VIN sticker (typically on the driver’s side door jamb or dashboard near the windshield). Miles reads the VIN and looks up the make, model, and year automatically. You can review and adjust the details before saving.
How do I enable iCloud sync?
iCloud sync is a Premium feature. After unlocking Premium, make sure you’re signed in to iCloud (Settings → your name → iCloud) and that iCloud Drive is enabled. Then, in Miles, open Settings and toggle iCloud Sync on. Your vehicles, records, and reminders will sync automatically across devices signed in to the same Apple ID.
How do I export a PDF report?
Open a vehicle, tap the Share or Export button, and choose PDF. Miles will generate a report with your maintenance history, mileage log, and upcoming reminders. You can save it to Files, email it, or send it to AirPrint. PDF export is a Premium feature.
Do I need an account to use Miles?
No. Miles does not require an account. There’s nothing to sign up for, no password to remember, and no email to provide. Your data lives on your device, with optional sync through your private iCloud. Web Access, an optional Premium feature for using Miles on a computer, uses Sign in with Apple and keeps a copy of your garage on Miles’ server only while it’s on.
How do I restore Premium on a new phone?
Open Miles, go to Settings > Help & Support, and tap Restore Purchases. As long as you’re signed in to the same Apple ID you used to buy Premium, the unlock will reappear immediately.
Want the full picture of what Miles can do? See the features overview.
Troubleshooting
iCloud sync isn’t working
Confirm you have Miles Premium unlocked, you’re signed in to iCloud on your device, iCloud Drive is on, and you have an active internet connection. If sync still isn’t happening, try toggling iCloud Sync off and on again in Miles’ settings. The first sync after a fresh install can take a few minutes.
The VIN scanner can’t read my VIN
VIN stickers can be hard to read if they’re worn, dirty, or in low light. Try wiping the sticker, improving lighting, and holding the camera steady about 6–8 inches away. If automatic scanning still doesn’t work, you can always type the VIN manually.
My reminders aren’t appearing
Make sure you’ve granted Miles permission to send notifications (Settings → Notifications → Miles). Reminders trigger based on the date or mileage you’ve configured for each service.
Premium purchase failed or didn’t unlock
If the purchase processed but the unlock didn’t apply, tap Restore Purchases in Settings > Help & Support. If Apple is still reviewing the transaction, give it a minute and try again. For anything stuck after that, email support@trackmiles.app with your Apple ID region and the date of purchase, and we’ll sort it out.
I deleted something by accident
A deleted car stays in Settings > Garage > Recently Deleted for 30 days, and you can restore it from there. Miles also keeps a daily backup of each car’s history for 30 days. In Settings > Garage, under History Backup, tap Browse daily backups for the car, open a day, and restore it. Restoring adds back what’s missing and never deletes anything. If you have iCloud sync on and the deletion hasn’t reached your other devices yet, the record may still be there too.
Contact support
Three inboxes depending on what you need:
support@trackmiles.app
Please include your device model, iOS version, and the Miles version you’re running. It helps us help you faster.
feedback@trackmiles.app
Or tap Settings → Suggest a Feature inside Miles. That opens an email to feedback@ with the subject line and device info pre-filled. We read every one.
privacy@trackmiles.app
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