Miles App Support & FAQ
Last updated: June 15, 2026
Need help? You’re in the right place. Most questions are answered below. If not, email support@trackmiles.app and we’ll get back to you.
Getting started
Miles helps you keep track of your vehicles, mileage, and maintenance. Add a vehicle, log mileage as you go, and the app stays on top of upcoming services with reminders. All your data lives on your device, with optional iCloud sync to keep things consistent across your iPhone and iPad. New to this? Our guide to tracking car maintenance covers the basics.
Miles Premium
Miles is free with one vehicle, the VIN scanner, real service intervals, smart reminders, and the photo timeline. Miles Premium is a one-time purchase, no subscription — see the App Store for the current price. It unlocks:
- Unlimited vehicles in your garage
- Private iCloud sync across iPhone and iPad
- PDF service reports
- Photo backup and restore
- OBD2 connectivity when it ships
- All future Premium features
No subscription, no recurring billing. The unlock is tied to your Apple ID, so it works on every device signed into the same account. Tap Restore Purchases in Settings on a new device.
Frequently asked questions
How do I add a vehicle?
Tap the + button on the main screen and enter your vehicle’s details. You can type the make and model manually, or use the VIN scanner to fill in the details automatically. (Free users can add one vehicle; unlimited vehicles is a Premium feature.)
How do maintenance reminders work?
When you add a maintenance record (such as an oil change or tire rotation), Miles uses your vehicle’s typical service intervals to schedule the next reminder. You can adjust intervals on a per-vehicle or per-service basis. Notifications are local to your device — you’ll be alerted when a service is due based on time or mileage, whichever comes first. Reminders are free for everyone.
How do I use the VIN scanner?
When adding or editing a vehicle, tap the Scan VIN button. Point your camera at the VIN sticker (typically on the driver’s side door jamb or dashboard near the windshield). Miles reads the VIN and looks up the make, model, and year automatically. You can review and adjust the details before saving.
How do I enable iCloud sync?
iCloud sync is a Premium feature. After unlocking Premium, make sure you’re signed in to iCloud (Settings → your name → iCloud) and that iCloud Drive is enabled. Then, in Miles, open Settings and toggle iCloud Sync on. Your vehicles, records, and reminders will sync automatically across devices signed in to the same Apple ID.
How do I export a PDF report?
Open a vehicle, tap the Share or Export button, and choose PDF. Miles will generate a report with your maintenance history, mileage log, and upcoming reminders. You can save it to Files, email it, or send it to AirPrint. PDF export is a Premium feature.
Do I need an account to use Miles?
No. Miles does not require an account. There’s nothing to sign up for, no password to remember, and no email to provide. All data lives on your device, with optional sync through your private iCloud.
How do I restore Premium on a new phone?
Open Miles, go to Settings, and tap Restore Purchases. As long as you’re signed in to the same Apple ID you used to buy Premium, the unlock will reappear immediately. The same applies to family members who share purchases via Family Sharing.
Want the full picture of what Miles can do? See the features overview.
Troubleshooting
iCloud sync isn’t working
Confirm you have Miles Premium unlocked, you’re signed in to iCloud on your device, iCloud Drive is on, and you have an active internet connection. If sync still isn’t happening, try toggling iCloud Sync off and on again in Miles’ settings. The first sync after a fresh install can take a few minutes.
The VIN scanner can’t read my VIN
VIN stickers can be hard to read if they’re worn, dirty, or in low light. Try wiping the sticker, improving lighting, and holding the camera steady about 6–8 inches away. If automatic scanning still doesn’t work, you can always type the VIN manually.
My reminders aren’t appearing
Make sure you’ve granted Miles permission to send notifications (Settings → Notifications → Miles). Reminders trigger based on the date or mileage you’ve configured for each service.
Premium purchase failed or didn’t unlock
If the purchase processed but the unlock didn’t apply, tap Restore Purchases in Settings. If Apple is still reviewing the transaction, give it a minute and try again. For anything stuck after that, email support@trackmiles.app with your Apple ID region and the date of purchase — we’ll sort it out.
I deleted something by accident
Miles stores your data on your device. If you have iCloud sync enabled and the deletion has not yet propagated to your other devices, you may still find the record there. Otherwise, deleted records cannot be recovered. We recommend exporting periodic PDF backups for your records.
Contact support
Three inboxes depending on what you need:
support@trackmiles.app
Please include your device model, iOS version, and the Miles version you’re running. It helps us help you faster.
feedback@trackmiles.app
Or tap Settings → Suggest a Feature inside Miles. That opens an email to feedback@ with the subject line and device info pre-filled. We read every one.
privacy@trackmiles.app